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From Elxis Official Documentation

Answers to Frequently Asked Questions regarding the IOS Reservations component for Elxis CMS.

Which payment methods does IOS Reservations support?
IOS Reservations has a modular payment methods system that makes possible to have unlimited number of payment methods. If you wish to make payments using a gateway that is not supported by the default IOSR distribution you can hire a developer to build such a module for you. When finish just copy-paste the module files inside IOS Reservations pm folder and you can use directly the new payment method. Currently built-in payment methods are: Bank deposit, Paypal, PayPal PRO (direct Credit Card), EuroBank and MoneyBookers.

Can I edit IOS Reservations source code?
You are allowed to edit CSS, change images and do slight modifications in component's html. Editing of anything else is not allowed. Under any circumstance you are not allowed to edit, remove or hide Is Open Source copyright messages.

When I change language I get error404
This will happen if you have enabled the automatic SSL switch and you use the standard Elxis language module. You should use the SSL-enabled language module instead (mod_language_ssl). If you load the language module in your template using the elxLoadModule function you should edit your template's index.php file and change elxLoadModule('mod_language', -2) with elxLoadModule('mod_language_ssl', -2).

When I login my browser prompts me about redirecting to an non-encrypted page
This will happen if you have enabled the automatic SSL switch and you use the standard Elxis login module. You should use the SSL-enabled login module instead.

The TinyMCE editor does not work on front-end control panel
Due to a small bug on Elxis 2009.0, or older, the TinyMce editor can not load correctly on IOS Reservations front-end control panel. To solve this issue either upgrade to Elxis 2009.1+ (recommended) or apply this fix.

Can hoteliers manage their hotels and reservations from front-end?
Yes, this feature is supported for both Single and Multiple hotels mode. Login in Elxis and navigate to IOS Reservations front-page. If you are a hotelier with permissions to use the front-end control panel a special link will be displayed in front-page. By clicking that link a pop-up window will open the control panel. From that page, depending on the permissions given to you by the system administrator, you can manage your hotels, rooms and reservations.

I have a problem with IOS Reservations which I can not solve. Where can I get support?
Is Open Source provides free support for IOS Reservations. Contact IOS via e-mail to get support. Note that the free provided support is for solving problems related to the component, not for learning how to use the component.

I use a previous version of IOS Reservations (1.x/2.x), how can I upgrade to version 3.x?
Upgrading from version 2.x to version 3.x is not possible as version 3.x re-created from scratch and the differences between the new and the old versions are huge. For existing clients (v2.x) Is Open Source provides IOS Reservations with great discount. Check out Is Open Source website for more.

Auto-print does not work
Auto-print works only on Elxis 2009.0 or greater. If you have Elxis 2009.0+ open your template's index.php file and and add this: <?php echo $mainframe->onLoad(); ?> inside the body tag. Read more about the onLoad Elxis feature.

Are FAX and SMS services free of charge?
No, the companies provide these services (Interfax/Clickatell) will charge you for each FAX or SMS message sent by IOS Reservations. BTW the cost of using these services is extremely low and the benefit you get by using these services is huge.

How I can change the language in which I get notifications?
Either you are a system administrator, a hotelier, a hotel guest or just a registered user you can set the language in which you will receive e-mail notifications by setting your desired preferable language on your user profile. Login to the site, click to edit your profile, set the preferable language option to any of the published languages on the site. Click save when ready. You will receive all e-mail messages in that language from now on.

How to translate IOS Reservations in more languages
IOS Reservation is shipped fully translated into English and Greek. By the time you read this article more languages might have been added to the IOS Reservations distribution package. To translate it in more languages copy the administrator/components/com_reservations/language/english.php file and rename it as your new language (f.e. german.php). Open your new language file with a text editor that supports UTF-8 encoding (PsPad, Notepad++, or other) and translate it. Don't forget to save it as UTF-8 without BOM characters! Once ready put your new language file inside the language folder. That's it! If you wish to share your translation with other users send it to Is Open Source in order to include your translation in IOS Reservations distribution package.

What is the difference between deleting and rejecting a reservation?
When you Reject a reservation the customer gets notified about this action. The Delete action silently removes the reservation and the booked rooms and services from the system without sending any notification.

Which are the required steps in order for someone to book a room?
The booking and payment procedure that IOS Reservations follows, is described in details in the Booking and Payment procedure diagram.

I want to add just my hotel should I buy the full version?
Yes. There are no special, limited, demo, etc, versions of IOS Reservations. From the component configuration you can set under which mode the system to work, Single or Multiple hotels mode.

I get an check authentication error during update or activation process
Please read the License error related document.

I get a license error during booking process
Please read the License error related document.