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ESHOP Orders
From Elxis Official Documentation
You will find all articles of this manual inside the IOS Eshop category.
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License Commercial. Copyright (c) 2008-2010 Is Open Source. All rights reserved.
Orders page is a list of the orders made on the shop and a quick way to monitor your sales. By changing the display ordering and by using the Status filter you can find easily latest orders, orders from a specific customer, pending orders, etc. If you click on the ordered product title the corresponding invoice/receipt will be displayed in a pop-up window.
As seen above, Orders can be found through their unique ID, or the product's name. Right next to the customer's name, the envelope icon can be found, in case you need to contact your customer for specifications or queries. By clicking on the customer's name, you will be able to see all their personal information and order history of that customer. The status column lets you know how the order is going. The Payment Method column informs you about the payment gateway used in each purchase. Date and price are at your disposal also, price being the total amount spent by the customer and date being the date the order was placed.
Edit an order
By clicking on the Order ID you can edit that order. The order edit page will provide you with all the information related to the order, as you see them in the invoice/receipt pop-up window, but in editable format! The customer's name and address, as well as information on the companies that purchase goods from your shop, is at your hand on the billing address area. You can correct possible mistakes made by the customer, or add a comment that may come in helpful at the delivery.
The shipping address area shows you where the goods are headed towards. Order edit page is a full description of the order made by that customer. It includes information such as VAT price, shipping rates and the total price the customer has paid/is going to pay.
Order status
IOS eshop marks each order made when a special status flag which can be changed automatically (i.e. via an IPN request from a payment gateway) or manually by you. Status help you to distinguish pending orders from the completed or cancelled ones. IOS eshop uses 6 different statuses.
| 0 | Pending payment | Payment is pending. Used for intangible goods that needs no shipping. | No |
| 1 | Paid and delivered | Set this for paid orders that you have ship the goods to the customer. IOS eshop sets this flag to paid orders with intangible and downloadable goods. | Yes |
| 2 | Paid | Indicates that the order has been paid. No information on shipping. If it is for intangible but not downloadable goods it should be considered as completed. | Yes/No |
| 3 | Pending | The order is pending. This is the default status for new transactions or for payment modules without payment gateways such as order and bank deposit. | No |
| 4 | Cancelled | The order has been cancelled (you can delete it). | Yes |
| 5 | Paid but not delivered | The order has been paid by the customer but you have not shipped the goods yet. Change this to Paid and delivered when you ship the purchased goods to the customer. | No |
